NO LONGER A STANDARD BANK CLIENT...

I have been banking with Standard for the last 10 years and too say I am receiving such poor service is an understatement. I app**** online via internet banking for a personal loan as it was advertised as being easy and fast not knowing how much I will inconvenience myself. The actual application was done on Tuesday 08/05/2018 and was seamless, I have received an email almost instantaneously saying that a courier service will contact me to collect my documents. Full 24 hours passed, So I contacted the customer service to do a follow up as there are NO contact numbers for the personal loan department advertised anywhere for Standard Bank. After being swung around from department to department, the 5th person I spoke to said they will get someone to contact me. Another 24 hours passed still no contact, I call again with the same process, eventually somebody did call me but this time they said it was all approved(WHICH I ALREADY KNEW!!!) and now I just need to go to my nearest branch to hand in my documents.... SERIOUSLY!!! The whole idea of doing it online was for convenience and they mentioned they will pick up the documents from me but anyways I decided to go to the nearest branch to hand in my documents but only to find out that nobody in the branch seems to know what is going on. I was told that I won't be able to hand in my documents as I need to know specifically who to hand the documents to and they can't assist. They checked online just to state the obvious again, it was approved. I told them just cancel the application but I was told that they can't do it, I have would have to contact the loan department and cancel it with them. They couldn't find a number for the department(I am not surprised) but gave me a number to contact anyways. I left, got back to work, called that number which was for pension loans or something to that extent. Yet again I was being pinged around from department to department, I eventually gave up after being on hold for 15 minutes. I'm still at square one after 3 days, probably 10 calls and a long unnecessary visit to the bank. It's funny as I am looking to borrow money but yet it is just costing me more with still no money in my pocket. Next call to a bank definitely won't be to Standard, it will be a mission moving all my accounts and debits to another bank but I am sure it would be worth it.