No Logical Feedback

Notice was given on a home loan account for the closure. I have now not been paid out the outstanding balance. Call Center discussion concluded in stating that there is an amount of R15270.52 that still needs to be paid out and I should wait the normal waiting period for this. Since that point I have been paid out the R6000.00 which was the debt order amount and I should still be paid out R9270.52. According to the call center on(14th March2016), the amount of R9270.52 was taken for the notice period. This is incorrect as the notice period was supp**** (04th September 2015) and is reflecting on record. <br> <br> 1. Email was sent to [Email Removed] to resolve, no feedback<br> 2. Went to Sandton Branch - No logical explanation<br> 3. Raised with Team Leader (Elsie Moodley), went on leave, no further action was taken <br> 4. Raised with Manager (Funekile Kumalo), no acknowledgement or feedback given at any point<br> 5. Raised with Branch Manager (Oscar Ntuli), raised concern with no logical explanation for deduction<br> <br> I get the sense that there is a lack of investigation skills. I have been given no logical explanation nor no logical explanation from any employee.