No logic to reasoning and wasting my time.

This bank does not have any rational policies in place. I work 6 day a week Mon to Fri 7 to 4:30 Saturday's 7 till 12. So easy I use online banking well apparently not. I app**** for an overdraft on my account submitted my proof income invoices as I am employed as a subcontractor I also supp**** them with my appointment letter as well as 3 months bank statements. Now here is the doozy according to their Online Loans Dept they cannot assist me as I am not getting a pay slip but are being paid by Invoice I must apply at branch. Now here is my question how does this Rationally make sense . The loans dept direct can't assist you but branch level can .And why must I go to a branch and submit exactly the same documents .If i did it online. PLEASE EXPLAIN THE LOGIC TO THIS . I cannot take time off to go and que at a branch. I just do not have the time . WHY IS THERE ONLINE BANKING THEN.