No joy with the card division

I completed disputed forms at a Branch in Durban on the 17th of July 2015. Until a week ago, the dispute has'nt been looked at nor have I been contacted to be given any feedback. <br> <br> I began receiving numerous calls a day from various agents, to whom I constantly had to repeat myself. I was eventually able to speak to a team leader - Collin Msimanga (who was always to busy to take my call prior) and assured the matter would be looked into and I would receive feedback with 48hrs. He was kind enough to give me a number to reach him, which doesn't connect to anyone- Further frustration. <br> <br> I called in today, after almost a week of not receiving any feedback and am now told to fill in ***** forms.<br> <br> My credit profile is being negatively affected and have to pay interest on an amount that was disputed and promised to be resolved within 21 days. <br> <br> The customer is suppose to be right and interest looked after.