No joy on Pension Back Loan

Urgent assistance is needed, as we are not getting any joy out of the consultant assisting us with our application for a loan on the Standard Back Pension back loan.

To cut a very long story short, the problem is my husband is applying for a loan against his pension. My husband was declined to affordability due to the house payment. We have a joint FNB home loan, however, as I am an FNB staff member, a requirement when signing the loan, was that the debit order must run off my FNB staff account. We have tried to explain this to the consultant Pinky Mohlaudi, however, she is insisting on proof of this. I sent her my bank statement which shows the FNB home loan off my account, however, she said it was not good enough. Can somebody please get back to us and help us. We have been trying since Monday morning to get this sorted. What other proof other than my bank statement do I need to prove the money comes off my account. We are desperate for answers. I am logging on behalf of my husband as he is not office bound and has no access to a computer during the day.