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genevieve.naidoo genevieve.naidoo

1 reviews | Active since May 2016

30 Jan 2018, 16:56

NO ITC UPDATE AFTER ACCOUNT SETTLED AND PAID UP

I had a credit card and a loan with Standard Bank that was paid up In December 2017 after it was handed over to collections . Standard bank has STILL NOT updated my credit bureau records , reflecting that these accounts are paid up, settled and closed!!!! It now reflects that I am at high ris**** I cannot get finance approved for anything and its affecting me with employment at the age of 24. I want this information updated immediately!!!!! THIS IS JUST PATHETIC.

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Replies (1)
Standard Bank
Standard Bank's reply31 Jan 2018, 05:07
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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