NO IT3Bs ISSUED AND CALL CENTRE EMAIL SERVICE PATHETIC

I CONTACTED THE Customer Contact Centre E-mail Unit on 14th June regarding my tax certificates for 2019. After several emails back and forth I get told that my current account doesn't have an IT3B, yet I requested IT3Bs for all accounts (even closed ones) as I had fixed deposits accounts which were closed during the tax year. It is now the 6th July and I still didn't receive a response. So I had to phone in and get told the same thing that there is no IT3B for my current account. Then I told them that I had other interest bearing accounts and for them to look again. I wasted my time for 10 minutes telling them the exact accounts that I had and like 30 minutes after our call, the consultant phoned back to say that he is emailing them to me. The consultant then missed one account and I had to email him back. I emailed the complaints department on the 3rd already and they also didn't bother to reply. So today I actually went into the branch and closed all my accounts with Standard bank. What a relief that I don't have to deal with them anymore. And they are planning on closing branches? People clearly still need to visit a branch to even get basic documents or cards issued despite having signed up for e-statements, etc. They will be quick to phone and offer you their products, but required tax documents, you must instruct them to issue them and then you must give them all the account numbers as well. Good riddance Std Bank.