SG
SERENA G

1 reviews | Active since Feb 2016

28 Nov 2016, 09:16

NO INTEREST

<p>i opened a new sum1 account for my son on 18th November 2016, i tried to do an atm deposit and it gave me an error stationg cash jam i immediately went to enquiries to lodge a request. the teller advised it will take 2-3 days to be resolved however i received an sms stating that it will take 5 days and the end date of the request is 25-11-2016. today is the28th to date i have not received the funds in my sons account. how long do i have to wait for this to be resolved as i need the fund</p> <p> </p> <p>this is really terrible service from standard bank. </p>

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Replies (2)
Standard Bank
Standard Bank's reply29 Nov 2016, 08:23
Official
Good day Serena Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply30 Nov 2016, 08:39
Official

Good day Serena

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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