no integrity shown!!!-----

on saturday 27/06/2015 i call the std bank customer care line i talked to a agent named babalwa to referese a debit order,he advised if we do the reversal now the money will only refelct on wednsday 01/07/2015 i told him thats not a problem ref# is ***,but to my suprise the money was not in my account , last night i called the call centre numouruos times before getting connected to and agent i spen in totall about 25min waisting my airtime holding for bad service,i again talked to babalwa who this time was very arrogant,and failed to assist he the n said the money will refelct in 24 hours and still it did not and i need the money for an unplanned emergency...i later today called the call centre again i explained to the lady ***,she told me that the request was never actioned and as per babalwas notes the debit order did not reflect on my account while it did,she then also promised the money will be in my account in 24hours i hope this time it really is she sounded sicere and like she understood my situation,the short and sweet of it is im disgusted with std banks service and babalwa has no integrity i wonder how he works for a bank when he has no integrity