No integrity

Dear Standard Bank, (23 June 2016)

It has come to my attention that Standard Bank does not value me as a client, nor interested to assist me where Standard Bank is clearly at fault.

I have been charged a monthly fee for 10 years on a garage card that I did not get and that was cancelled shortly after I received my credit card 10 years back.

I only received a 6 month credit for these fees, where I should have received a credit for the whole 10 years.

Every time I do an enquiry, I get charged for statements even though its Standard Banks fault and they should be doing the statement history check at their expense and not mine.

I now petition you Standard Bank for the last time to resolve this issue to a satisfactory level I am satisfied with.

If not, I am going to contact the Banking Oumbudsman and lodge a complaint. I have been patient now in excess of a month with no results.

Hope you understand.

Kind Regards, Chantell Bassett