No information on 2 x Call Centre Life Policy Debit Order Deductions

I have 2 Life Policies that my Standard Bank Banker says that I took out telephonically via a Call Centre. He is unable to assist me in getting any information and asked me to contact the 0860 number. After being cut off a number of times, I mailed the Bizdirect email address... I have a large number of business account with Standard Bank, as well as my own personal account. I have emailed them 3 times, asking for Policy Details on the policies being deducted from my account and I have yet to receive a reply.