1 reviews | Active since Dec 2013
NO INCREASE DESPITE REQUESTING IT AT THE BRANCH
I WENT TO THE WOODLANDS STANDARD BANK BRANCH TO GET A NEW DEBIT CARD AS I HAD LOST MY OLD ONE. I ALSO ASKED THE GUY BEHIND THE HELPDESK TO INCREASE THE WITHDRAWAL AND MONTHLY LIMIT ON MY CREDIT CARD. AFTER A FEW MINUTES OF TYPING, HE TELLS ME THAT IT WAS DONE. UP UNTIL TODAY IT STILL HASNT BEEN DONE. THERE HAS BEEN NO INCREASE OF ANY LIMIT ON ANYTHING I HAVE WITH STANDARD BANK. I DECIDED TO CALL IN TO HAVE IT INCREASED BUT I WAS INSTEAD DIRECTED TO DO IT OVER THE INTERNET USING STANDARD BANKS NEW INTERNET SYSTEM. <br> <br> WHILE TRYING TO DO THIS, I HAD THE CALL CENTER LADY ON THE OTHER LINE. SHE ASKED ME TO CLICK ON CERTAIN BUTTONS THAT WERENT EVEN ON THE SITE. THE SO CALLED NEW SITE KEPT BOMBING OUT AND THERE WAS NO WAY FOR ME TO CHANGE ANYTHING. <br> <br> MY PROBLEMS WITH STANDARD BANK SEEM TO BE NEVER ENDING. EVERYTIME I WANT TO DO SOMETHING, IT DOESNT WORK. YET STANDARD BANK NEVER HAS A PROBLEM TAKING MONEY FROM MY ACCOUNT. THANKFULLY, I HAVE PAID MY STANDARD BANK LOAN OFF. SO I WILL GLADLY BE CLOSING BOTH MY ACCOUNTS WITH THIS BANK AND MOVING TO MORE RELIABLE, HELPFUL AND HONEST BANK!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
