No hot water since the 22nd of July - Standard Bank dont care

<p>I have been an SBIS client for almost 20 years. </p> <p>I lodged a claim for a burst geyser with Standard Bank insurance services call centre on the 19th of last month. It is now the 10th of August and I still do not have an operational geyser or heat pump. </p> <p>When I lodged the claim I informed that my geyser had burst and that water was leaking into my roof. I also confirmed that the geyser was connected to a heat pump and requested that standard bank allocate a plumber with heat pump experience. Standard bank sent a plumber to assess – the plumber concluded that the geyser had burst however they informed that they could not install as they did not have heat pump expertise. A week later still no progress. Eventually (after having to complain) Standardbank insurance requested that we source a plumber locally and obtain a quote. Quote was obtained and sent to standard bank on the 22nd – to date we have not received a reply from SBIS regarding the attached quote.</p> <p> </p> <p>After having to complain again – SBIS sent a plumber in on the 3rd (13 days after lodging the claim) to replace the Geyser – the allocated plumbing company was Legend plumbing. Legend plumbing informed that they could connect the geyser to the heat pump however they did confirm that they did not have heat pump experience. The geyser was installed and the heat pump was connected. From date of installation neither the Heat Pump (keeps tripping) or the Geyser has worked. After complaining (again) Standard bank arranged for Legend pluming to inspect – Legend plumbing concluded that the trip switch was faulty. I replaced the trip switch (at a cost of R500) only to find that the new trip switch did not address the tripping heat pump problem. To make matters worse the Geyser is still not operational. </p> <p>I contacted standard bank insurance again yesterday – the consultant informed that a Plumber (Qualified in heat pump installation) would be at my house at 8am this morning – it is now 13h23 and still no plumber and still no word from Standard Bank insurance. </p> <p>In desperation I lodged a complaint with Standard Bank client complaints - no response. I am now forced to rais concerns via social media - Standard Bank just don’t seem to give a ****!</p> <p> </p> <p> </p> <p> </p>