SH
S H
1 reviews | Active since Dec 2021
01 Dec 2021, 09:20
No help/response with faulty IB & APP
My SB App is faulty since August 2021 where I cant login, same with my IB. After a call, instructions, and emails sent that time, still unable to login. I've sent an email AGAIN last week Friday about my deactivated IB profile and faulty app, the response was that feedback/assistance will be within 24 hours....way past that timeline now - no help, no assistance: still deactivated IB and faulty app.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
01 Dec 2021, 14:11Dear S H
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 14:11
Official
Dear S H
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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SH
S H's updateReviewer Update
02 Dec 2021, 07:47How can your response be you will address the matter if you don't even ask for account details, contact details and so forth? How do you know which client's matter to address then???
SH
S H's update02 Dec 2021, 07:47
Reviewer Update
How can your response be you will address the matter if you don't even ask for account details, contact details and so forth? How do you know which client's matter to address then???
Standard Bank's replyOfficial
02 Dec 2021, 11:35Dear S H
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply02 Dec 2021, 11:35
Official
Dear S H
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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SH
S H's updateReviewer Update
08 Dec 2021, 09:08STILL NO HELP, STILL NO RESOLUTION TO MY PROBLEM!
HONESTLY, I'M REALLY CONSIDERING CLOSING MY ACCOUNT AND SWITCHING BANKS AT THIS STAGE WITH THIS LACK OF HELP & SUPPORT
HONESTLY, I'M REALLY CONSIDERING CLOSING MY ACCOUNT AND SWITCHING BANKS AT THIS STAGE WITH THIS LACK OF HELP & SUPPORT
SH
S H's update08 Dec 2021, 09:08
Reviewer Update
STILL NO HELP, STILL NO RESOLUTION TO MY PROBLEM!
HONESTLY, I'M REALLY CONSIDERING CLOSING MY ACCOUNT AND SWITCHING BANKS AT THIS STAGE WITH THIS LACK OF HELP & SUPPORT
HONESTLY, I'M REALLY CONSIDERING CLOSING MY ACCOUNT AND SWITCHING BANKS AT THIS STAGE WITH THIS LACK OF HELP & SUPPORT
SH
S H's updateReviewer Update
13 Dec 2021, 09:58Thank you for resolving this issue on Friday - I am very happy with the agent that assisted me and helped me. Relieved the app problems are sorted out now.
SH
S H's update13 Dec 2021, 09:58
Reviewer Update
Thank you for resolving this issue on Friday - I am very happy with the agent that assisted me and helped me. Relieved the app problems are sorted out now.
Standard Bank's replyOfficial
15 Dec 2021, 13:08Dear S H
Thank you for allowing us the opportunity to look into your matter.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply15 Dec 2021, 13:08
Official
Dear S H
Thank you for allowing us the opportunity to look into your matter.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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