NO HELP WITH REFUND CANCELLATION OF SAMSUNG SMART WATCH

I purchased a Samsung Smart Watch from the Device tab on cellphone banking app.

Watch was never delivered, I was called to be told they no longer have the Watch available, prior to this I emailed you and the connect email address to please cancel the order and refund my money. R1300 purchased in full on 23 February, I have spent several hours on the telephone each time I get told to phone another number then that number tells me to go back to the other number. I am now furious and want my refund!