No help with *****

I have been trying since march to resolve an issue with a ********** transaction that was placed on my credit card, every month the amount is reversed and on the 15th or there abouts of the next month the transaction is put through again this has been happening for 9 months now and standard bank just keep telling me they are investigating how ever it seem as if the are doing nothing at all to resolve or even trying to resolve this matter. I have even had my first credit card stopped and a new card issued but the charge still comes through every month and then i get treats from Standard bank that they are going to list me on credit bureaus, when they are aware of the problem and are doing nothing to resolve this issue my blood is now boiling as every person I speak to at Standard bank makes me promises and not one of these people actually dose what they say they are going to do, eg we will e-mail you and I am still waiting for the e-mail that was promised yesterday at 1pm it is now a day latter and another promise is not full filled<br> I hope that by sending this complaint to you i will get some action from Standard bank