OB
Oliver B

1 reviews | Active since Mar 2016

07 Mar 2016, 17:28

NO HELP WHATSOEVER!!!

After months & months of trying to negotiate a payment arrangement with Leesum Jansen from Std Bank we still not finding any joy. We submitted motivations , bank statements,income expenditures,payslips,etc and to date still NO JOY !!! The consultant keeps pressing us to pay at least 50% but everytime we need to explain to him that we cannot afford to pay such a huge lump sump .We explained our situation in the motivation and to him , but we are just not getting anywhere !This situation has become so frustrating and not to mention all the stresses that go with it !<br> <br> I am sure there must be a way where we can come to an agreement. We wish not deal with any call centre agent anymore as it is clear we not getting anywhere ! We would appreciate a call back from HEAD OF HOME LOANS OR THE OMBUDSMAN to see how we can resolve this dilemma !<br> <br> *** - MR OSA & MRS RL BARTLETT<br> <br> *** / ***<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply08 Mar 2016, 10:58
Official
Hello OBartlett,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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