NL
Nicolaas L
1 reviews | Active since Oct 2020
06 Jun 2025, 12:50
No help standard bank
Good day.. Yesterday at about12:38 (05 june) my wife went to go draw money at an standard bank ATM in steeldale pick n pay.. then as she drew the money it took it back. We then pulled an statement of which it showed that the Money was withdrawn from the account. I preceded to phone standard bank. After holding the line I got thru to one agent. I explained what happened after all that he told me that he can't help as it was a sassa card and I had to go to a post bank near me.. I then lost it with him as I am trying to him it's a standard bank ATM. My wife wad withdrawing from a sassa account as we are not working. How must I get my money back? He then dropped the phone in my ear..
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
06 Jun 2025, 13:05Good day Nicolaas,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2025, 13:05
Official
Good day Nicolaas,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
NL
Nicolaas L's updateReviewer Update
10 Jun 2025, 06:27Good day upto now we have not yet received an reply from Standard bank. Please can someone assist us as we don't no what's happening with the money taken back by the ATM. We tried phoning them but get thrown around from pillar to post.
NL
Nicolaas L's update10 Jun 2025, 06:27
Reviewer Update
Good day upto now we have not yet received an reply from Standard bank. Please can someone assist us as we don't no what's happening with the money taken back by the ATM. We tried phoning them but get thrown around from pillar to post.
Standard Bank's replyOfficial
10 Jun 2025, 13:22We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Standard Bank's reply10 Jun 2025, 13:22
Official
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
NL
Nicolaas L's updateReviewer Update
14 Jun 2025, 08:19Good day. Please note that the agent that my wife spoke to on Thursday never send thru the email adress for post bank . So how do we go further with this matter id's just being dragged out further now..
NL
Nicolaas L's update14 Jun 2025, 08:19
Reviewer Update
Good day. Please note that the agent that my wife spoke to on Thursday never send thru the email adress for post bank . So how do we go further with this matter id's just being dragged out further now..
Standard Bank's replyOfficial
17 Jun 2025, 13:42Dear Nicolaas L,
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Standard Bank's reply17 Jun 2025, 13:42
Official
Dear Nicolaas L,
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
NL
Nicolaas L's updateReviewer Update
19 Jun 2025, 18:43Good day l. Still I have to use a public portal to try and get a reply from standard bank as all other means has failed (I.e emails. Phone calls) We tried getting answers or help with no results whatsoever.. we have been told we will get help following their protocols but no further instructions was send on how to help ourselves.. Please assist .. not with an automated reply but with someone that wants to help..
NL
Nicolaas L's update19 Jun 2025, 18:43
Reviewer Update
Good day l. Still I have to use a public portal to try and get a reply from standard bank as all other means has failed (I.e emails. Phone calls) We tried getting answers or help with no results whatsoever.. we have been told we will get help following their protocols but no further instructions was send on how to help ourselves.. Please assist .. not with an automated reply but with someone that wants to help..
NL
Nicolaas L's updateReviewer Update
20 Jun 2025, 06:49Good day please note that the agent did talk to my spouse and said:... he will mail her but never did.. please listen to the call as you recorded it for qaulity purposes right... but then again coming from standard bank you should no.. no help will be pyovided
NL
Nicolaas L's update20 Jun 2025, 06:49
Reviewer Update
Good day please note that the agent did talk to my spouse and said:... he will mail her but never did.. please listen to the call as you recorded it for qaulity purposes right... but then again coming from standard bank you should no.. no help will be pyovided
NL
Nicolaas L's updateReviewer Update
20 Jun 2025, 18:52Standard bank please keep the money your A.T.M took from us. It's no use I keep on fighting on a public platform when your people just refuse to help. It's really been a very unpleasant experience dealing with you.
NL
Nicolaas L's update20 Jun 2025, 18:52
Reviewer Update
Standard bank please keep the money your A.T.M took from us. It's no use I keep on fighting on a public platform when your people just refuse to help. It's really been a very unpleasant experience dealing with you.
Standard Bank's replyOfficial
26 Jun 2025, 09:17Dear Nicolaas
We will request our team to review this matter and provide you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We will request our team to review this matter and provide you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2025, 09:17
Official
Dear Nicolaas
We will request our team to review this matter and provide you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We will request our team to review this matter and provide you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
NL
Nicolaas L's updateReviewer Update
26 Jun 2025, 12:30Good day I strongly doubt that happening..
It's been a month of phoning and hello Peter sessions.. With No help At ALL.
It's been a month of phoning and hello Peter sessions.. With No help At ALL.
NL
Nicolaas L's update26 Jun 2025, 12:30
Reviewer Update
Good day I strongly doubt that happening..
It's been a month of phoning and hello Peter sessions.. With No help At ALL.
It's been a month of phoning and hello Peter sessions.. With No help At ALL.