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Danie D
1 reviews | Active since Jan 2019
23 Jan 2019, 08:42
No help, only auto responses on emails
Is there still people working in Standard Bank or will I only get automated responses without any action. I have a problem with a transaction that went through on my Credit Card and phoned the call center, they said that the charge must first reflect on my statement and provided me with the forms and details for chargebacks. Got automated response that it will take 5 business days and if not resolved to email escalations. From escalations after 5 business days I got the auto response that I'll be contacted shortly, and day 3 not happened.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Jan 2019, 09:58Dear Danie Delport
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Jan 2019, 09:58
Official
Dear Danie Delport
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
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Danie D's updateReviewer Update
23 Jan 2019, 10:32Thank you for another automated response, but I would rather have my issue resolved.
DD
Danie D's update23 Jan 2019, 10:32
Reviewer Update
Thank you for another automated response, but I would rather have my issue resolved.
DD
Danie D's updateReviewer Update
05 Feb 2019, 08:49Complaint resolved Thanks
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Danie D's update05 Feb 2019, 08:49
Reviewer Update
Complaint resolved Thanks