No help no customer service

I had called standard bank for the past 2 days trying to get a payment reversed. I spoke to the forst consultant who put me through then another consultant put me through but call line just died. I called in again the same day and was put through and told u would be helped same thing. The next day i got through the consultant on duty whom i spoke to was so rude and proceeded to shout at me telling me to take the phone off speaker when it was not and was so unhelpful telling me she cant help when her colleagues who i spoke to becore said they could. I want to know who is going to help me because its already a process to wait for the money to be reverse and im done calling in waiting for nothing siting on the phone for long periods! Really disgusted.