No help: lack of communication

Item: Standard Bank
Rating: 1
Author: Desiree N

No contact. I called call centre to report payment to a standard Bank account. I had to deal with an extremely unhappy agent who was unwilling to help me and just get me off the phone. I then sent a mail to complaints department and never even got an email to acknowledge my mail. I need someone to help me to get my money back.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

05 Jul 2019, 12:41

Dear Desiree
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply05 Jul 2019, 12:41

Official

Dear Desiree
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

12 Jul 2019, 10:24

Dear Desiree

Thank you once again for posting your comments.

I refer to our email correspondence with each other and your confirmed that you managed to sort out the matter with ABSA.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply12 Jul 2019, 10:24

Official