NO HELP IN MAKING ARRANGEMENTS TO PAY ARREARS

THE VAF ACCOUNT IS IN ARREARS BY 2 MONTHS 1ST MONTH MAY 2015 .. NEVER NOTIFIED ABOUT IT. BETWEEN JUNE AND DECEMBER ALL DEBIT ORDERS WENT OFF, ANOTHER MISSED DEBIT IN JANUARY 2016 AGAIN NOT NOTIFIED AND DEBIT ORDER FOR FEB 2016 GOES OFF.. I NOW GET TREATING MESSAGES FROM LEGAL STATING THAT THE FULL ARREARS AMOUNT OF R9068.88 MUST BE PAID IN FULL BY 20TH FEB 2016 OR THE CAR WILL BE REPOSSED.. I HAVE CALLED NUMEROUS TIMES OVER THE PAST 2DAYS NO- ONE WANTS TO ASSIST TO MAKE THE ARRANGEMNTS I GET TOLD CONTACTBRONWYNE AUGUST ON ***. THIS NO. JUST RINGS. I AN HAVE AN EMAIL TO [Email Removed] AND NO REPLY. I THEN GET TOLD TO CONTACT THEMBA CUSTOMER CARE THE COLLECTIONS AGENCY ON ***. WHEN I CALL I GET TOLD THAT I NEED TO COMPLETE FORMS AND SEND 3 MONTHS BANK STATEMENT AND PAYSLEIP TO CHECK IF I CAN AFFORD TO PAY THE ARREARS.. I MEAN REALLY I ASKED THAT THE ARREARS BE PAID OF OVER 3 MONTHS TOGETHER WITH THE DEBIT ORDER AND ALL THIS HASSEL AND THREATS TO REPOSSES THE CAR FOR 2 MONTHS OUTSTANDING.. CAN SOMEONE CAPABLE OF ASSISTING AND HELPING ME SORT THIS OUT PLEASE CONTACT ME ON ***. THIS IS INSANELY HORRIBLE SERVICE FROM STD BANK.