No help from Standard Bank with credit card when OVERSEAS

I am out of the country and was told by your staff that the only way I can reset the PIN for my credit card is to send a photo of the front and back of it to your onlineshopping@standardbank email address. Hello. So you want me to email all my credit card details PLUS the CVV number to your staff? Is that not asking for trouble? What a completely ridiculous idea and what happene to the "we will never ask you for your PIN". Please tell me that your management has simply not thought through this unreasonable process and that they will now consider NOT asking for my CVV number when I need to reset my PIN. Furthermore, I spoke with your agent, Maria, tonight trying to reset my PIN because I am out of the country and after answering all the security questions she 'disappeared' and I was left with your extremely annoying pumping 'music' for at least 5 full minutes - and this when on an INTERNATIONAL cellphone call. Standard Bank and all other banks' help for South African account holder OVERSEAS is non-existent. Why can you not find another way Cheaper way for me to communicate with you when oversea. The droning on and on answer to my frustration with the expense of holding on forever with my expensive cellphone minutes is 'for your own security'. Employ people who can work out a more efficient and cheaper way to help us when we are overseas.