No help from Standard Bank home Loan department

I have been battling to wind my mom's estate up since 2019. There are systems and procedures to follow - I agree that one has to abide by the rules but at a snails rate and ensuring you do the paperwork x5, hoping someone will actually take that e-mail and do the necessary changes! But unfortunately, this is a dream. Thus I have given up on trying to deal with Homeloan standard bank which by the way has NO BRANCHES WITHIN KZN IN ORDER TO GO IN PERSONALLY AND CONSULT WITH A LIVING PERSON THAT WILL SORT THE PROBLEM OUT. Thus I just merely kept up my home loan payment each month as I have for 12 years now and concentrated on getting the estate wounded up! Now the Corona Virus and "no pay" I paid my end of March 2020 Loan as monies still came through, end of April 2020 no monies will come through hence the reason I informed via e-mail on the 30th March 2020 to *** "as per the Corona announcement" my situation. Received a message back "a consultant will contact you shortly". NO ONE PHONED UP UNTIL 7th April 2020. I started phoning *** all went fine until "can I speak to the co-owner of the loan account? Unfortunately, my mother has passed away on the 15th of January 2019 as per numerous communications and phone calls to Standard bank - "hold on" a supervisor/manager came back on the line. "Unfortunately, we cannot help you as we need to speak to the co-owner?" Back to square one, nothing has been updated as per my numerous phone calls and e-mails to estate late standard bank and lastly - Attorney representing Standard bank - I was requested to send e-mail in regards to my Executorship of the estate and mom's death certificate etc done the same day Standard Bank did manage to freeze all my mom's standard bank accounts but homeloan records have still not been updated "WHY SHOULD STANDARD BANK THE LOAN IS PAID AND UP TO DATE AS PER THE LAST 12 YEARS, thus I AM AT A 'CANNOT HELP SITUATION". This does not help me as I have no income to cover the loan for the first time in 12th years of acquiring the bond until such time that I get back to working again. What does one do now - get blacklisted due to defaulting in payment and not being able to catch up with 2 months of home loan payments? Where do I now get help - if there is only a phone call and a CANNOT HELP YOU UNTIL YOU SORT THE SITUATION OF "THE PASSING OF THE CO-OWNER OF THE PROPERTY". It is a no-win situation, even trying to get someone to listen.......!