No help from Standard Bank for COVID debt relief

Item: Standard Bank
Rating: 1
Author: Dorathy P

After a request submitted more than a month ago, numerous requests for assistance via their website, visits to the branch and telephone calls, our request for COVID debt relief is being delayed and re-reviewed (again) for another week (whilst trying to survive on less than R200 a week - i.e. just petrol money to get to work after a 70% pay deduction and that on only 3 days working allowed per week).

Where's your heart and service Standard Bank? :-(

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

28 May 2020, 14:36

Dear Dorathy

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply28 May 2020, 14:36

Official

Dear Dorathy

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's replyOfficial

02 Jun 2020, 14:57

Dear Dorathy Paice

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply02 Jun 2020, 14:57

Official

Dear Dorathy Paice

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Clint Petersen
Complaint Resolution Centre
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Standard Bank's replyOfficial

11 Jun 2020, 13:00

Dear Dorathy Paice

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply11 Jun 2020, 13:00

Official