GS
Gwyneth S
1 reviews | Active since Aug 2015
14 Feb 2019, 15:10
No Help from Standard bank Call Centre
I have a problem paying by EFT from a Standard Bank account into an FNB account and the reaction I get from the Standard Bank Call Center is phone FNB, although you are our client we can't be bothered to help you so maybe another bank will. The operator did not give a name or a reference no, obviously not wanting come back.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Feb 2019, 15:22Dear Gwyneth
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Feb 2019, 15:22
Official
Dear Gwyneth
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
GS
Gwyneth S's updateReviewer Update
14 Feb 2019, 15:27Meaningless apology. No suggestion of an alternate phone number where I might get some assistance. So I still have no resolution.
GS
Gwyneth S's update14 Feb 2019, 15:27
Reviewer Update
Meaningless apology. No suggestion of an alternate phone number where I might get some assistance. So I still have no resolution.