No help from my private banker

Item: Standard Bank
Rating: 1
Author: Melissa W

I have been trying to contact my private banker by email as I am currently out of the country. Funds have been transferred into my account from a Revolt account. This was done on the 21 May and 10 days later the finds are not in my account. I can't receive an OTP as I am currently not in the country. I can't go into a branch and get no help from my private banker when I email her. I am finding this very frustrating and am extremely worried where the funds are.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

31 May 2024, 11:43

Hi Melissa

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply31 May 2024, 11:43

Official

Standard Bank's replyOfficial

31 May 2024, 12:00

Hi Melissa

Thank you for the details. Our team will contact you.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply31 May 2024, 12:00

Official

Hi Melissa

Thank you for the details. Our team will contact you.

Kindest regards, Standard Bank Hello Peter Team***