No help for victim of identity *****

I am a victim of identity *****/ impersonation.

The person who tried to impersonate me tried to open a bank account with Standard Bank. I went to submit my documents at the local Standard Bank branch, as instructed by Standard Bank application ***** call center and i have been trying to follow up with Standard Bank application ***** ( ***) at least twice a day but i can not get anyone to tell me where in the process my investigation is.

My life is at a standstill at the moment as my bank accounts are frozen because of this, and only Standard Bank can remove my name from SAFPS. I am defaulting on payments and have no money to live on. All i ask is for someone to tell me what is going on, where in the process this investigation is and if they need any additional information from me. I call Standard bank application ***** every day (***) and have left multiple messages pleading for someone to contact me and I am getting no where.