no help for internet banking

I recently went to the phnx standard bank branch to set up internet banking and was helped by a wonderful consultant, few days later internet banking stopped working, called call center and they said they can't do anything I must go to branch, standard bank internet banking never works at all even when u put right password, there's no one to help you when u call the call center they say go branch then what's the point of having customer service. Please sort out internet banking you don't have this problem with nedbank!