No help for ********** charge dispute

I have been trying to get a ********** charge reversed on my account, that happened in December 2014. I was called about a charge of R2247 for an online purchase on my cheque account that I DID NOT APPROVE. It still went through anyway. I have lodged a dispute twice and still nothing. I have been pushed around 3 divisions (Card Division, Client Services and Disputes) over the past month but no one has been able to give me an answer about what is happening. <br> <br> I have lodged a formal dispute in branch (not sent through to the dispute people by the service agent) and have also emailed one through. I've complained on Twitter and received empty promises there too. I don't know where else to go to get this sorted!! I am beyond irritated! <br> <br> I am still short a fair amount of money because the Standard Bank staff didn't do their job and block a ********** charge. Why do I need to beg to have it fixed??