No help for deceased client CM Cele - 18/10/15

homeloan acc :***<br> ID # :***<br> We notified the bank of the death in November. <br> We did not know that the homeloan account was still active so we have incurred 2 months arrears (December 2015, January 2016).It came to our attention that the account was in arrears mid-December so on 4 January 2016 we called *** and we spoke to Catherine who transferred us to Richard.We explained to Richard that the executor nominated for CM Cele is his mother who is 86 years old and cannot afford the bond installments.Richard explained that Fezeka Grootboom was assigned to this case but she has resigned from the company and we should speak to Angela - Fezeka's team leader ***) who will update us on the progress made.Xavier Petersen ***) took over. We sent him a detailed history of what has transpired. He has since told us to do a substitution of debtor.Section 57 of Deeds Registries Act No 47 of 1937 states an executor of an insolvent estate cant be substituted. Please may we be assisted professionally and efficiently by a knowledgeable manager.Its so frustrating for my grandmother. This has been such a painful period for her.