no help

I am two months overdue on my Standard Bank Vechile account. The reason being my daughyer was daignosed with a rare desease and she had to be hospitalized for the past 5 months. <br> Desember she got worse and I had no other choice to skip payment on my car. <br> This morning I phoned the call centre to make payment arrangements. I asked if I could pay one half end of January and the other half end of Feb. <br> the guy was so rude to me. He kept on asking what the reason was. I told him i had no money. He said he needed specific details. I said I had other expenes to pay. He said that reason wasnt good enough. <br> Fist of all it is humiliating to phone the bank and ask fot payment arrangements. Now this guy wanted me to tell him in absolute details that my daughter was busy dying- i wasnt comfortable with that. I said i had othet expences and i asked to make payment arrangements. <br> I didnt want to help. I asked to speak to his sipervisor and he said he'll puy me through. Which he didnt- i waited an hour and had to hang up. <br> I think it is inprofessional for a bank to ask personal details like that l. Now i cant make payment arrangements cause I dont feel comfortable discussing my personal life