JW
Janey W

1 reviews | Active since Feb 2015

25 Feb 2015, 13:21

No help

I've disputed transactions in March 2014. I keep on receiving read receipts from Chantel Haffajee (Team leader) and Lebo Monare, but NO response. It's almost a year later. I've sent emails 8 times since March 2014 up to now. I received read receipts from [Email Removed] but NO response.<br> <br> I've logged a dispute for a transaction on 27th October. She (Chantel Haffajee) told me I must wait for January for any feedback. I've sent her emails 4 times since January and only received a response on 17 Feb. Her number on her email signature is wrong. (tel: +27 ***)<br> <br> I find it unprofessional that Chantel as a Team Leader, one expect to receive better quality service. Wrong number in her signature leave a few questions...<br> <br>

0
Replies (1)
Standard Bank
Standard Bank's reply25 Feb 2015, 15:52
Official
Hello Flight01,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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