No Help

On Monday i requested a new statement from standard bank so that i can receive a proof of address. I was told general banking was not able to assist in my request and was referred to the credit card department, who told me that my statement has the wrong address. It was corrected and I was informed that I could receive a new statement within a day. Yesterday I was told that I could not receive a new statement and was referred to u count, who told me they cannot help. I tried my local branch in Gezina, no help. I tried general banking once again and was thisttime informed that all my statements have my old address even though I have changed my profile in the branch. I had some assistance from the call center manager, but she did not receive any help. I needed this statement so that I could provide my proof of residence on vehicle finance. I have now lost faith in standard bank and will be taking my business elsewhere.