SR
Sunesh R

1 reviews | Active since May 2012

06 Nov 2017, 09:06

NO HELP!!

I have contacted std card division to get some info on my master card, they did the usual security checks id number, phone numbers, address, empolyers etc, only 1 question i couldnt answer when did i open up my Markhams account, that was years ago who will remember?? and for that i couldnt be helped. now i have to go into the bank. useless.

0
Replies (3)
Standard Bank
Standard Bank's reply06 Nov 2017, 12:48
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,

SR
Sunesh R's update07 Nov 2017, 08:55
Reviewer Update
Thanks for your assistance Zeenath, sorry i missed your call. but its still sad that it had to come to this to be resolved. 1st line defence is the call centre and they dropped the ball.
Standard Bank
Standard Bank's reply07 Nov 2017, 09:08
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 07 November 2017, I trust you are satisfied with the final outcome.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Best regards,