No Help!

<p>On 03/05/2017, I had contacted Standard Bank Home Loan Division in search of assistance regarding a request for further lending on my bond in an effort to consolidate me debt. I was advised by the agent (a very helpful lady of whose name I cannot remember) that my request would be put forward & I would receive a call from another agent in regards to ny request. Long story short, I received an SMS ( ********** 415) shortly after chatting to the agent that stated that I would receive contact by 09/05/2017 of which I did not. I did received 3 calls from a private number, one was an automated voice prompt promoting Caller Tunes, another was ended by the other party just after I had answered & the 3rd I missed due being in a meeting at work. No voicemail messages were left to state that an attempt was made by the bank. On 09/05/2017, I contacted the Home Loan division again, however, from the Dainfer Square branch of which I was informed that the matter had to be escalated & I received another SMS ( ********** 990) that I would receive contact by today, 12/05/2017, of which no call was received from Standard Bank. I just got off the phone with an agent who advised that she had to again escalate my request as NOTHING WAS DONE SINCE 03/05/2017!!!... I find this unacceptable that I receive such respect & service from a bank that I am with for +/- 26 years. I think it's time for me to change banks!</p>