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Dean T

1 reviews | Active since May 2010

15 Aug 2016, 13:43

No help

<p>I have been in contact with the Standard Bank Deceased Estates department for the better part of a month and still have not been able to get any help with my problem. I get transfered from department to department and no one seems to have any clue as to what they're doing. Losing a loved one is traumatic enough. Now a person has to be traumatised by really ****py customer service. I will never recommend that anyone banks with Standard Bank. Their customer service is non existent. </p>

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Replies (4)
Standard Bank
Standard Bank's reply15 Aug 2016, 14:05
Official

Good day Dean

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply16 Aug 2016, 06:09
Official

Good day Dean

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply29 Aug 2016, 13:32
Official

Dear Dean

Thank you very much for your posting.

I refer to our email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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DT
Dean T's update31 Aug 2016, 14:37
Reviewer Update

This matter has been resolved. Not without its issues though. My frustration with Standard Bank stands. Why must one resolve to this platform in order to get help.

I have increased my rating only due to the fact that the lady at your boksburg branch was extremely helpful and very friendly.