No heart
<p>I've been retrenched and contacted my insurance company (from Standardbank) to pay my credit cards for 6 months. They've paid for 3 and is now waiting for the rest. My issue is that I asked Standardbank to put my account on hold until further notice, but they said they can't??? Now, I get charged R115 for every debit order that gets returned. (Even one for R18) I've tried cancelling the debit orders, to no avail, so what exactly should I do now? Also, BlueBean (product of Standardbank) got 3 month's installments from my insurance, but claim they do see it that way, I must pay every month. (While the normal Standardbank card accepts it as installments for 3 months)????????? Don't they communicate? I know all banks are sharks, but this takes the cake...</p>
Good day Susan Goossens
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Susan Goossens
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you, but I've tried that route already and nobody could help me. I've been on the phone to Standardbank for hours (incl Blue Bean) and was told the bank can't freeze my account. If you can help, by all means...
Thank you, but I've tried that route already and nobody could help me. I've been on the phone to Standardbank for hours (incl Blue Bean) and was told the bank can't freeze my account. If you can help, by all means...