RS
Ross S
1 reviews | Active since Jul 2011
08 Jul 2024, 10:23
NO FOREX……CONGRATS STANDARD BANK….HAPLESS HOPELESS SERVICE AGAIN
Just when you thought things couldn’t get worse……Standard Bank decides to only respond by email to Forex queries. So they happily dish out their 08660….. number which has not exited for 2 months now apparently?
This is a regular payment from a Standard Bank forex account to a local RSA account and we are now over 2 weeks into this process and countless emails and phone call and no forex when the initial transaction was done on the 26th of last month!???
POP goes debit orders….credit ratings…..but who cares right!???
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
08 Jul 2024, 10:28Hi Ross
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jul 2024, 10:28
Official
Hi Ross
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
RS
Ross S's updateReviewer Update
09 Jul 2024, 13:26……………blahhhhh…..blahhhhh…….blahhhhh…….blahhhhh……..blahhhhh…….b****……INTERNAL STANDARD BANK FOREX TRANSFER TAKES OVER 2 WEEKS……NO MORE WORDS……TRULY DONE WITH TALKING!!!!!!
RS
Ross S's update09 Jul 2024, 13:26
Reviewer Update
……………blahhhhh…..blahhhhh…….blahhhhh…….blahhhhh……..blahhhhh…….b****……INTERNAL STANDARD BANK FOREX TRANSFER TAKES OVER 2 WEEKS……NO MORE WORDS……TRULY DONE WITH TALKING!!!!!!
Standard Bank's replyOfficial
09 Jul 2024, 13:39Hi Ross
Please allow our team time to look into the matter. We apologise for the delay getting back to you.
Our team will be in touch.
Please allow our team time to look into the matter. We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jul 2024, 13:39
Official
Hi Ross
Please allow our team time to look into the matter. We apologise for the delay getting back to you.
Our team will be in touch.
Please allow our team time to look into the matter. We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
RS
Ross S's updateReviewer Update
09 Jul 2024, 16:07REALLY……from my OWN account in the UK to my OWN account in RSA…..what the hell is there to finalise!????
Carrier pidgeon delivery…..carple tunnel syndrome……utter incompetence……..total disregard for your client……omg wait how about earning millions in interest while pretending to give a lively ****……!!!!!!
Carrier pidgeon delivery…..carple tunnel syndrome……utter incompetence……..total disregard for your client……omg wait how about earning millions in interest while pretending to give a lively ****……!!!!!!
RS
Ross S's update09 Jul 2024, 16:07
Reviewer Update
REALLY……from my OWN account in the UK to my OWN account in RSA…..what the hell is there to finalise!????
Carrier pidgeon delivery…..carple tunnel syndrome……utter incompetence……..total disregard for your client……omg wait how about earning millions in interest while pretending to give a lively ****……!!!!!!
Carrier pidgeon delivery…..carple tunnel syndrome……utter incompetence……..total disregard for your client……omg wait how about earning millions in interest while pretending to give a lively ****……!!!!!!
Standard Bank's replyOfficial
09 Jul 2024, 16:23Dear Ross
Our team has escalated this matter to our Forex team.
We will be in touch with further feedback once received.
Please be on the look out for our communication.
Kindest regards,
Our team has escalated this matter to our Forex team.
We will be in touch with further feedback once received.
Please be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jul 2024, 16:23
Official
Dear Ross
Our team has escalated this matter to our Forex team.
We will be in touch with further feedback once received.
Please be on the look out for our communication.
Kindest regards,
Our team has escalated this matter to our Forex team.
We will be in touch with further feedback once received.
Please be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
RS
Ross S's updateReviewer Update
09 Jul 2024, 20:22……………….
RS
Ross S's update09 Jul 2024, 20:22
Reviewer Update
……………….
RS
Ross S's updateReviewer Update
09 Jul 2024, 20:28Reply from my esteemed bank on the 9th of this month after the forex had been transferred on the 26th of last month…..from my OWN Standard Bank
Account in the UK to my OWN one in RSA:
“Hello Sir
Account in the UK to my OWN one in RSA:
“Hello Sir
I have sent the documents through to the department dealing with it, however I am still waiting for a response from them.
Regards
Laura”
…….15 days later??????????????
…….15 days later??????????????
RS
Ross S's update09 Jul 2024, 20:28
Reviewer Update
Reply from my esteemed bank on the 9th of this month after the forex had been transferred on the 26th of last month…..from my OWN Standard Bank
Account in the UK to my OWN one in RSA:
“Hello Sir
Account in the UK to my OWN one in RSA:
“Hello Sir
I have sent the documents through to the department dealing with it, however I am still waiting for a response from them.
Regards
Laura”
…….15 days later??????????????
…….15 days later??????????????
Standard Bank's replyOfficial
10 Jul 2024, 07:35Good day Ross
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2024, 07:35
Official
Good day Ross
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Ross S's updateReviewer Update
11 Jul 2024, 05:12UNBELIEVABLE……over 15 emails no phone calls loads of promises but this pathetic institution still can’t move money from one of its own clients account to another in 16 days????
Strangely it can move forex from my account to a 3rd parties in 7 days while I have been waiting for my own, bravo Standard Bank, how to keep your client happy aka-hide behind emails and blow lots of hot air and promises around…..
TRULY THE MOST PATHETIC SERVICE IVE EVER WITNESSED!
Strangely it can move forex from my account to a 3rd parties in 7 days while I have been waiting for my own, bravo Standard Bank, how to keep your client happy aka-hide behind emails and blow lots of hot air and promises around…..
TRULY THE MOST PATHETIC SERVICE IVE EVER WITNESSED!
RS
Ross S's update11 Jul 2024, 05:12
Reviewer Update
UNBELIEVABLE……over 15 emails no phone calls loads of promises but this pathetic institution still can’t move money from one of its own clients account to another in 16 days????
Strangely it can move forex from my account to a 3rd parties in 7 days while I have been waiting for my own, bravo Standard Bank, how to keep your client happy aka-hide behind emails and blow lots of hot air and promises around…..
TRULY THE MOST PATHETIC SERVICE IVE EVER WITNESSED!
Strangely it can move forex from my account to a 3rd parties in 7 days while I have been waiting for my own, bravo Standard Bank, how to keep your client happy aka-hide behind emails and blow lots of hot air and promises around…..
TRULY THE MOST PATHETIC SERVICE IVE EVER WITNESSED!
Standard Bank's replyOfficial
11 Jul 2024, 07:35Good day Ross
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2024, 07:35
Official
Good day Ross
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Good day Sub-STANDARD BANK
My abs pleasure to alerting yourselves at SUB-STANDARD BANK to your own utter incompetence and am sure you nave abs NO INTENTION in making sure your matter is resolved as a priority.
.........DAY 16 NO PAYMENT FROM SUB-STANDARD BANK BETWEEN THEIR OWN CLIENTS TWO ACCOUNTS
Get Lost
SS Bank - Hello Peter Team
***********
Ross S's updateReviewer Update
11 Jul 2024, 09:17Ross's reply...........
11 Jul 2024 at 09:14
Good day Sub-STANDARD BANK
My abs pleasure to alerting yourselves at SUB-STANDARD BANK to your own utter incompetence and am sure you nave abs NO INTENTION in making sure your matter is resolved as a priority.
.........DAY 16 NO PAYMENT FROM SUB-STANDARD BANK BETWEEN THEIR OWN CLIENTS TWO ACCOUNTS
Get Lost
SS Bank - Hello Peter Team
***********
RS
Ross S's update11 Jul 2024, 09:17
Reviewer Update
Ross's reply...........
11 Jul 2024 at 09:14
Good day Sub-STANDARD BANK
My abs pleasure to alerting yourselves at SUB-STANDARD BANK to your own utter incompetence and am sure you nave abs NO INTENTION in making sure your matter is resolved as a priority.
.........DAY 16 NO PAYMENT FROM SUB-STANDARD BANK BETWEEN THEIR OWN CLIENTS TWO ACCOUNTS
Get Lost
SS Bank - Hello Peter Team
***********
Standard Bank's replyOfficial
11 Jul 2024, 11:35Hi Ross
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2024, 11:35
Official
Hi Ross
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Jul 2024, 15:47Hi Ross
Please be aware that although we are trying to call you, the provided number is not working. We have also sent you an email; kindly review it.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be aware that although we are trying to call you, the provided number is not working. We have also sent you an email; kindly review it.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2024, 15:47
Official
Hi Ross
Please be aware that although we are trying to call you, the provided number is not working. We have also sent you an email; kindly review it.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be aware that although we are trying to call you, the provided number is not working. We have also sent you an email; kindly review it.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Jul 2024, 10:38Hi Ross
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply12 Jul 2024, 10:38
Official
Hi Ross
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team