No follow up with service

<p>I am very disaapointed in Standard Bank Centurion Mall. I went to that branch on Saturday the 26 November 2016 to close my accounts. A lady called Martha helped me but said there were problems in closing it as I owed R41 or so. I paid an eft for the account but as it did not go through immediately she said she will follow up with me that Monday. Each time I made contact with Martha she told me I had to pay in still. Second time was +- R1,55 and after paying R2 I called back and was told yet again I must pay +- R1.33. This was getting ridiculous. I sent many emails and tried to call her and left messages but I had no reply after her telling me she will speak with her manager and get back to me. She was helpful in the beginning but seemed to lose interest. Today the 15th December 2016 I decided to go into the Mall @ Redds Standard Bank branch to see what the problem was. The lady that helped me, Ntswatswa Thebethe and her manager were so helpful, friendly and efficient in assisting me , that they managed to assist me in closing this account. I am grateful for their service and wish that all branches could be this productive in customer satisfaction, Thank you Standard Bank Mall @ Redds Centurion for successfully assisting me.</p>