No follow up on refund.

Item: Standard Bank
Rating: 2

CREDIT CARD: I settled and closed my credit card in October 2017, but the bank still took three premiums there after. I was refunded two, but still waiting for the one they took January 2018. The account is closed, i cant access it and the R500 was used to pay for admin fees they kept processing after it was settled in full. No response from the complaints department since January on the refund. Oh and their cheque account sms, internet and ATM balances are never ever the same, so you never know how much you have left exactly. I have stopped paying my salary into this bank due to this. The person that helped me get back my first refund:Praveen Munickum, Complaints Resolution Centre ********** 101 ********** - up to date no feedback from Mr. Munickum on refund for January.

Helpful (0)

Replies (4)

's updateReviewer Update

04 May 2018, 07:53

oh dear. i See Standard bank gives a general reply asking clients to send them more emails. I suppose this will not be resolved Ever. I'm going to stop paying my overdraft!Till R500 is left that you owe. That R500 could have grown with interest if i added it to my other private investments, are you going to pay back the money with interest too? Very bad reviews on Standard bank. And to think, i have been i customer for 17+ years. Goodbey Standard Bank. I will apply for my homeloan with another bank.

's update04 May 2018, 07:53

Reviewer Update

Standard Bank's replyOfficial

04 May 2018, 08:53

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply04 May 2018, 08:53

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

's updateReviewer Update

09 May 2018, 10:41

up to date i have not had a call or an email to respond to this. the generic reply here above is posted on all comments here. problem still not resolved. When can i expect my refund of R500?

's update09 May 2018, 10:41

Reviewer Update

up to date i have not had a call or an email to respond to this. the generic reply here above is posted on all comments here. problem still not resolved. When can i expect my refund of R500?

's updateReviewer Update

04 Jun 2018, 07:39

still no refund. still no follow up!

's update04 Jun 2018, 07:39

Reviewer Update

still no refund. still no follow up!