no follow through / help

i have an active account with std bank in which i regularly deposit money. upon using the ATM i receive a note saying there are no active accounts linked to my card.<br> on going into the branch on lunch break the attendant at the query desk was the least helpful and quite slow.<br> <br> i then spoke to the br manager who informed me that the account has been frozen due to THEIR system upgrade and i require proof of residence, which was now a wasted hour and still no access to my funds.<br> upon emailing the info to them i discover that every website number listed is not valid.<br> my issue has not been resolved and i am left without cash for the weekend even though this is MY savings account with money i have invested. and this money was specifically for my sons birthday which is this weekend and i cannot access!!!<br> <br> i am utterly disgusted by the lack of care by which the accounts are handled and with no follow through.<br> <br> by far the worst banking experience. FNB all the way!!<br> <br> once this is sorted i will surely close this account and never look back