Hellopeter
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DM
Damian M

1 reviews | Active since Nov 2018

26 Apr 2023, 10:20

No follow through! Always an issue!

Standard Bank cannot follow through on anything, went through the entire process of rectifying issue of building insurance as part of the home loan, insurance provider sent through cover confirmation letter, bond instruction clearly states that I am using my own insurer, but still Standard Bank do not update the profile!

0
Replies (5)
Standard Bank
Standard Bank's reply26 Apr 2023, 10:25
Official
Dear Damian 

This is not the level of service we strive for.

Rest assured that we will follow up with the team dealing with this matter and provide you with an update.

Sorry for the inconvenience.

Kindest regards
Standard Bank Hello Peter Team 
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DM
Damian M's update26 Apr 2023, 10:37
Reviewer Update
If this is really the case, there would not be a need to vent frustrations on a service like Hello Peter. More effort is put into responding here than through the proper channels of the call centres, and I believe that is purely because this is public facing for "all" to see.
As far as I am concerned this is all just lip service
Standard Bank
Standard Bank's reply26 Apr 2023, 10:48
Official
Good day Damian

Our team will have a look into this matter and respond accordingly.

Please be on the look out for our feedback.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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DM
Damian M's update03 May 2023, 15:10
Reviewer Update
It has been 1 week and NOBODY has contacted me to rectify this matter!
As I said before, this is purely lip service!
Standard Bank
Standard Bank's reply03 May 2023, 15:34
Official
Dear Damian

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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