No Financial Assistance

for a couple of years I had some official orders from government and thought after more that 12 years banking with standard bank they would assist. all nI needed was an increase on my overdraft for a month then they could have diverted it back to the original amount. But dealing with standard bank is like requesting water from a dried up river. No go. with their refusal I had to cancel the orders. How can they advertise if they are reluctant to assist. once again is it due to colour. ABSA was prepared to assist but due to not banking with them they would not. I've got to consider moving my business account elsewhere