No finance without a temporary driver's receipt

Mid Dec we submitted an application for finance with standard bank. Reyaaz Meas told us that the. 2009 vehhicle was too old. We then submitted an application for a 2012 vehicle and he advised that it was declined due to affordability. This took about 1 week. We finally received assistance. However, now when everything is close to being finalised we are requested to submit a copy of the receipt received for the temporary licence dated 5th dec 2015, and that if the temp licence is older than 6 weeks finance will not be approved. Why did no one info us about the receipt when they received our application (which clearly had a temp in the documents). They tell us now. We have misplaced it and went to the traffic department and ted us with a print out of the receipt but apparently this won't do because its not in the required format. At this rate standrally let us down - we have our bonds with them and bank with them - I'm a prestige client and this is how I get treated...I. Need a receipt for what? No one can answer me what its required for other than. That its a requriremnet. A receipt? Really? What a useless bank. I knew I shouldve app**** with mfcm I'm a long standing client.