No fees disclosure or refund on closed Standard Bank account

Item: Standard Bank
Rating: 1
Author: sunita N

It's almost a month a standard bank refuses to clarify the fees on the credit card. Numerous emails but no disclosure or expaination concerning fees. I have been waiting for a month for a refund to my credit card of R1544.20. No response as yet.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

03 Mar 2020, 15:53

Hello Sunita

This review has been logged before and feedback was provided to you.

Kind regards

Complaint Resolution Centre

Standard Bank's reply03 Mar 2020, 15:53

Official

Hello Sunita

This review has been logged before and feedback was provided to you.

Kind regards

Complaint Resolution Centre

sunita N's updateReviewer Update

06 Mar 2020, 17:22

No feedback has been provided. The complaint has not been resolved as yet. Well two months later I have not received the refund of R1544.20 nor has the fees been disclosed. Should you not be able to assist please advise.

sunita N's update06 Mar 2020, 17:22

Reviewer Update

Standard Bank's replyOfficial

11 Mar 2020, 13:06

Dear sunita naidu

Thank you once again for posting your comments.

We refer to your previous review you posted and feedback was provided to you explaining what the fees charged to your account was for.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply11 Mar 2020, 13:06

Official