1 reviews | Active since Jan 2020
No FEEDBACK YEt, Customer care sucks
On Saturday, 30 May 2020, went to Key West Branch to apply for a pre-approval for Vehicle Financing. On Monday, had a call that my application has been sent to Tracy for consideration and feedback. It is now Thursday, 04 June 2020, and I have had no further feedback. There is no phone number to contact the branch directly, so tried the customer care line. All I get is 3 different times of being transferred as I am by the wrong section or person, and hanging on the line for over half an hour, being told by the telephonic voice that lines are busy. That is a really messed up way of doing business. Do you want me to get finance from you, do you want my business or must I go somewhere else??????????????????? (This from a client of over 26 years)!!!!!!!!!!!!!!!!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Its the morning of 6th June 2020. Still no assistance, no feedback, not even a phone call.
Clearly, your response is nothing more than a generic response.
Good to know how seriously you take your clients.
Its the morning of 6th June 2020. Still no assistance, no feedback, not even a phone call.
Clearly, your response is nothing more than a generic response.
Good to know how seriously you take your clients.
I am now 60 minutes (1 HOUR) on the Standard Bank Customer Care line (had my call answered just after 15 minutes in the line, then rerouted apparently to Sales in Vehicle Finance, even though I pressed 4 for vehicle financing, as per instructions on the call), and still being told that they are experiencing high call volumns.....
I am now 60 minutes (1 HOUR) on the Standard Bank Customer Care line (had my call answered just after 15 minutes in the line, then rerouted apparently to Sales in Vehicle Finance, even though I pressed 4 for vehicle financing, as per instructions on the call), and still being told that they are experiencing high call volumns.....
Good day
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
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Kind regards
Whitney Marope
Complaint Resolution Centre
***
Good day
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
***
Kind regards
Whitney Marope
Complaint Resolution Centre
***