No feedback wrt Student Loan application

I am in my final year studying at UCT, and I've had several problems trying to get a student loan, after being with the Bank for over 4 years! I recently app**** and was told that my student loan application was unsuccessful due to insufficient funds to afford full repayments. This cannot be accurate due to the fact that my surety now has greater affordability than she did in January when she app**** for and was approved fro the student loan that she signed for my other sister. We were then directed to contact the arbitration department who have not rep**** to us since. The student loan department provides no feedback and no contact to speak to with such problems! Shocking customer service, I would know as a Marketing student!<br> <br> If I do not get the loan for this year I may not be able to graduate, and then how will I repay my student loan from previous years?? <br> <br> Kelly Payne