No feedback since December 2014

An enquiry was made to Khayelitsha branch for the money that was deposited in an outside ATM, of which the slip did not come out due to the jamming. The person deposited money into my account by the name of Precious Mngadi reported the issue and was assisted by Mpumie on the 5th of December and she told her that I the account holder need to follow it up, I did a follow up only to find out that she did not put all the required info about which ATM no so that the ATM co. Could clearly pick that up. Up to now and its nearly end of January 2015 there I have not receive any feedback from the bank and the money is not in my account the reference no to the call is ***<br> followup response:<br> Date should be the 7th or8th of December 2014 time was after 16h00<br> Amount was R450.00<br> ACC NO ***<br> <br> She refers to the ATM as the 2nd ATM from the side that's opposite Capitec Bank<br> And since it was not done by me directly I don't have the accurate information I was just told that I needed to go to the bank and get it sorted that was from the teller that assisted her in Khayetsha branch by the name of Mpumie.<br>