No feedback since 26 January 2015

A claim was submitted and paid out on 24 Jan 2015. When i called to query the amount paid and how calculated I was told by Vuyo that it would be handed back to the assessor for revaluation. When i called back approx two weeks later I spoke to a lady who picked up that the claim had been handled by Vuyo and said that she would get him to call me back. I called a few days later and his line was busy. I called again today and after been put on hold as I queried the sense in leaving a message when obviously calls were not returned i was put through to who knows where. Someone picked up the call, did not bother saying anything as i could hear conversation in the background I stayed on the line, the phone was then without any interaction from whomever picked up the call put down in my ear. All I attempting to do is get my claim paid according to the time spent hospitalised as this is the reason for the policy and would appreciate a response whether negative or postive